Frequently Asked Questions
FAQ -> Support & Services
Yes, we can custom ID and MD design, and support R&D with your reference and using scenario description.
We usually carry out software, system and driver level development. The APP program level development required by customers is usually completed by customers or third-party software (SW) developers designated by customers.
Yes! We can support customized OS for tablets, AIOs and smart devices based on Android OS, Windows OS, Linux OS, Ubuntu OS.
Yes, of course, we can support tablets or other products to remove the battery, and then connect the power supply to keep the tablet or other smart device working without the battery. In addition, we support the shipping method of removing the camera and not bringing the device housing. At the same time, we can also support adding POE function, multiple USB Type C, DC IN, HDMI interfaces, etc. to the smart device.
Yes, we can provide customers with SKD, CKD, DKD and other product status shipment forms.
Yes，we have rich experience with quite a lot smart home iOT cases. Tuya, Google assistant work with Alexa, Zigbee, Zwave, LoRa, etc.
Actually, we have developed a touch screen device which has a broad range of industrial applications. such us
1) Smart home control
2) Smart touch panel for smart appliance
3) Smart OBD diagnostic device for cars, smart display panel for rear seat of the car,
tablet PC with TOF camera for driving monitoring
4) Smart health care devices for doctor and nurse in hospital, smart senior care tablet PC, smart health care for kids
5) Smart display with AI
6) Different size display open frame for smart scooter smart bike and smart treadmill
7) Smart big touch screen for ad players, POS devices for bank and mall.
8) Education tablet PC with keyboard and stylus pen for students and other ODM projects too numerous to list.
Yes, we can support custom smart cover, docking charging station, charging dock, magnetic back clip, wall mount, stylus pen for smart device.
Hardware specifications :
Customize hardware specifications and functions according to your needs. We customize and develop motherboards, shell molds, CNC, embedded products, supporting accessories, etc.
Support adding or removing features (such as NFC, GPS, 5G, active pen, etc.)
Whether you are a new or existing client, we can provide a consistently high level of service.
Software customization and development :
Boot logo, animation, wallpaper, pre-installed applications, OTA, OS upgrade, Android GMS, Windows authorization, etc. Android
MDM built-in, MDM adaptation and debugging
Customized software for Windows, Android, Linux
We have been supplying to many internationally renowned brands for a long time and support long-term software upgrades
Yes, in principle we can provide prototype samples before bulk order. For this we will need detailed requirements and we will then be able to come back to you with the best proposed solution asap.
Yes, in principle we can provide prototype samples before bulk ordering.
In response to different project requirements, if internal engineering staff have sufficient time, prototype samples (including hardware and software modifications) can be customized according to project requirements for testing and verification by the project demander.
In addition, for the projects that need to be developed, we also need detailed requirements, then we can provide you with the best solution as soon as possible.
Normally, it takes 3-5 months, but it can vary depending on the complexity of the project. Please contact us and provide detailed requirements and we will propose the best solution to you asap.
Development charge is in 2 parts:
1) Tooling design;
2) PCBA development and hardware tuning.
Cost also depends on the specific project.
Please contact us and provide detailed requirements and we will propose the most cost effective solution to you asap.
Yes, we can sign MNDA.
It’s joint development between clients and QUAL. The ownership of the intellectual property depends on the agreement between clients and QUAL.
Normally, we provide a standard 1-year warranty. However, if the customer requires, we can provide a 2-year, 3-year, 5-year or even longer warranty and service support cycle. Please contact us and provide detailed requirements, and we will propose the most suitable solution to you as soon as possible.
We have EVT,DVT,PVT,MVT verifications,each stage,we would sent samples to customers to test and feedback as well
Requirement evaluation
Schematic Diagram design
layout
PCBA samples
EVT(could be several rounds, depends on how difficult the project is)
DVT
PVT
MVT
Because we are an OEM manufacturer, we do not need to do CE FCC for neutral devices, because customers want to show their brand information on the certificate, so if customers need these certificates, we can guarantee that our devices can pass the relevant tests. We can also assist you in providing relevant test reports
Yes, we have CE, RoHS, FCC, CCC for the product with our own brands
Bulk orders, within the OEM range: no customization fee is required.
If it is an ODM product, because it requires mold making, CNN, motherboard and software development, and accessories development, a customized service fee will be charged based on the cost.
For old customers: We can share part of the development cost as support.
For some projects, we can charge some R&D costs at the beginning. When we deliver mass production and the shipment volume reaches the quantity level, we can refund all the R&D costs. You can contact us for more details!
Tablet PC: normally <= 2% HW.
Yes, we can support customized colors, we also have different appearances and colors for you to choose from. You can also customize the color you need according to the color you need (Pantone color number).
Yes, for OEM and ODM project, we can accept small orders as trial order.
For some products, like rugged tablet, AI translators, some models of tablet, we usually keep some stock of materials, so we can support very small order for your market test purpose. You can contact us for more details.
FAQ -> Product
WIFI only — Rockchip, Allwinner, Intel, 7 to 14 inches
3G models—MTK and SC, from 7 inches to 14 inches
4G models: MTK and SC, from 6.95 inches to 14 inches
Rugged tablet: 7 inches to 10 inches (private)
Intel 2in1 models: 10.1-inch, 11.6-inch, 12.2-inch, 13.3-inch, 14-inch
Intel Yoga: 11.6-inch metal (private), 13.3-inch
Intel clamshell: 11.6 inches, 13.3 inches, 14 inches, 15.6 inches
Yes, we can support customization
Yes, welcome to order to test our quality and service
Yes, sure
Yes, we can provide SKD/CKD/DKD delivery support for our customers. We have customers in some countries who need SKD or DKD parts shipment, we can provide support, and provide technical documents such as SOP, and provide professional services to ensure that local factories produce products that meet quality requirements.
Yes, we’re leading Professional OEM | ODM Tablet, AIO, AI Translator and Smart Device manufacturer with 16+ years experience. Welcome to visit production lines and talk to us any time.
Yes, we have developed more than 10 new products by ourselves, and we develop 5-10 private mold products every year. We have our own design team, R&D team, our own production line, service team, and new product marketing team.
Private products, all three-proof tablets, all AI translators, some POS, some AIO PCs, some consumer tablet models, some products that meet special needs.
For different products, some customers have signed exclusive supply agreements with us, which can protect the exclusive supply agreement of new products in your local market. Welcome to contact us for negotiation.
Contact Us Now
We will respond to your request within 24 hours!
Original Design Manufacturer of Smart Devices
Leading professional OEM | ODM tablet, AIO, AI translation and smart device manufacturer with 17+ years of experience
Tim@iqual.com.cn
+86-13926563394
Tim.Qual